Guest Lecture Details
Guest Lecture on “Technologies to Simplify Front Office’s Tasks”
A guest lecture was conducted by Faculty of Hospitality on “Technologies to Simplify Front Office’s Tasks.” It was conducted by Mr. Akash Kapoor, Assistant Learning Manager, Hyatt Regency Ludhiana
He discussed the latest software’s used in hotels for reservation, he discussed Hyatt’s personalized reservation portal-OPERA (Property Management system).
He discussed digitization of the reservation system, reception free hotels, token system, and convenient apps for the booking of hotels all across the globe and how technology will be used for facilitating the guest service and making it more convenient.
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